Basket Port
Frequently Asked Questions
Basket Port keeps a single catalog of 1,000 pieces in Pawtucket, Rhode Island — woven baskets and storage bins on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
One recent pattern we see often: a gift order of two throws and a candle holder, placed in December, handled in 1–2 business days and delivered in 3–5 — small parcels follow exactly the same free-shipping rule as a dining set.
- How long does a refund take?
- Refunds are issued to the original PayPal payment method within 5–7 business days after the return arrives at our Pawtucket warehouse.
- Do you ship outside the United States?
- We ship within the 48 contiguous states only. Alaska, Hawaii, Puerto Rico and international addresses are not covered at the moment.
- Which payment methods do you accept?
- PayPal is our standard checkout: PayPal balance, a linked bank account, or a major debit or credit card processed inside PayPal's encrypted flow.
- Is furniture assembled when it arrives?
- Most pieces arrive flat-packed with hardware, tools and illustrated instructions. Assembly usually takes 20–60 minutes with two people; upholstered pieces normally need only feet or legs attached.
- Do you charge extra for large items?
- No. Sofas, dining sets and wardrobes ship at the same zero cost as a single pillow — there is no large-item or fuel surcharge.
- Where do you ship from?
- Everything leaves one warehouse at 68 Branch Street 1 Rear, Pawtucket, RI 02860, which is also the return address.
- Can I change an order after placing it?
- Email us the same working day. If the order has not been picked yet we can usually change the address or the item; once it is dispatched we treat it as a return.
- Is Basket Port a US-based store or a drop-shipper?
- We hold stock in one Pawtucket warehouse and ship from it. That is why handling is a predictable 1–2 business days instead of a supplier lead time.